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Returns Policy


Return of goods…. contact must be made within 5 days from receipt of goods or collection, where a return reference will be provided.


Goods must be in good condition, unused, not damaged and returned in the packaging the goods where sent out in, so that goods can be resold


Once received, the goods will be inspected and credit arranged once all checks have been passed.


Any damages or specially ordered items that would not normally be stocked may occur a handling charge

Any carriage charged previously paid would not be refundable.


All returns must be returned to Part-on Tools Limited, with a copy of your delivery note or invoice confirming why the goods have been returned

Any Items that do not advise stock levels or specify ‘’in stock’’ on our website, may incur lead times from the Manufacturer.

If lengthy lead times are offered, cancellation may not be possible or may incur a re-stocking charge.

If your order is urgent, and stock levels are not specified alongside the product, please call or email to enquire for lead times before ordering, to avoid any disappointment.

Goods must be returned to Part On office address:

Part-on Tools Limited
Unit 21 Kings Norton Trading Estate
Stockmans Close
Kings Norton
B38 9TS

Part-on will not be responsible for the cost to return any items, we also strongly recommend returns are sent tracked so you can ‘’prove proof of delivery’’ if required

Prior contact with Part On office 0121 439 7152 must be made before goods are returned.


All aluminium extrusions are cut from 6 metre bars. Any cuts or machined or bespoke orders are excluded from our returns policy

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