Returns Policy

Part-on Tools Limited – Returns Policy

1. Business-to-Business Sales

All sales made by Part-on Tools Limited are strictly business-to-business (B2B) transactions. Consumer distance selling regulations do not apply.

All transactions are governed by these Terms and the Sale of Goods Act 1979 (as amended).

2. Notification of Return

• Contact must be made within 5 calendar days of receipt of goods or collection.
• Prior contact with Part-on Tools (0121 439 7152 or sales@part-on.co.uk) is required before returning goods.
• A return reference will be provided.
• Returns sent without prior authorisation may be refused.

3. Standard Returns (Non-Faulty Goods)

To qualify for return for credit:

• Goods must be unused and undamaged
• Goods must be returned in the original packaging
• Goods must be in resalable condition
• All returns must include a copy of your delivery note or invoice confirming the reason for return

Once received, goods will be inspected. Please allow up to 72 hours for inspection and processing.

If approved:

• Original carriage costs are non-refundable
• Return carriage is the responsibility of the customer
• A standard restocking and administration fee of 20% may apply, which may vary depending on the condition of the goods and the circumstances of the return
• Credit will be arranged once all checks have been passed

Part-on Tools Limited strongly recommends tracked returns with proof of delivery.

 

4. Used Goods

Goods that have been used, installed, or put into service are not eligible for return for credit unless found to be faulty following inspection.

 

5. Reconditioned Units

• All reconditioned tools are fully repaired, tested, and quality checked prior to dispatch.
• Reconditioned units are supplied with a 3-month repair warranty.
• Reconditioned tools that have been used cannot be returned for credit unless a verified fault is present.
• Performance concerns must be addressed via warranty inspection.
• Upon receipt, units will be tested against pre-dispatch records.
• If a fault is confirmed, repair, replacement, or refund (including carriage) will be issued.
• If no fault is found, the unit will be returned to the customer and any return carriage costs will apply.

6. Faulty Goods

• Full written details of the fault must be provided.
• Goods must be returned for inspection.
• Upon receipt, inspection and testing will be carried out.

If a genuine fault is confirmed:

• Repair, replacement, or full refund (including standard carriage) will be issued.

If no fault is found:

• The item will be returned to the customer.
• Carriage costs will be chargeable.

7. Special Orders, Bespoke & Non-Stock Items

• Any damages or specially ordered items not normally stocked may incur a handling charge.
• Items that do not specify “in stock” on the website may incur manufacturer lead times.
• If lengthy lead times are offered, cancellation may not be possible or may incur a restocking charge.
• For urgent orders, if stock levels are not specified, customers should contact sales@part-on.co.uk
• to confirm availability.
• All aluminium extrusions are cut from 6 metre bars; cuts, machined, or bespoke items are excluded from standard returns unless faulty.

8. Aluminium – Damage & Inspection Policy

8.1 General Returns Information

All materials are checked prior to dispatch, but minor damage during shipping may occur.

8.2 Tolerance for Minor Damage

Minor imperfections, such as surface scratches or small dents, are acceptable if functionality is unaffected.

8.3 Reporting Damages

Visible damage must be reported within 12 hours of receipt with photographic evidence.

8.4 Returning Damaged Materials

Follow the instructions provided to return materials for inspection.

8.5 Handling of Damaged Goods

• Carrier mishandling: we will initiate a claim.
• Customer mishandling: returns not accepted unless covered under warranty.

8.6 Internal Inspection & Responsibility

All items are checked internally before dispatch. Part-on Tools Limited is not liable for damage occurring after dispatch.

8.7 Resolution Process

Inspection results will determine whether replacement, credit, or repair is offered.

 

9. Return Address

All authorised returns must be sent to:

Part-on Tools Limited
Unit 21 Kings Norton Trading Estate
Stockmans Close
Kings Norton
Birmingham
B38 9TS