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1.1 These terms and conditions govern the agreement between us (Part-on Tools) and you (the Customer) relating to the repair, servicing, and/or supply of goods, parts, or other items (“the Goods”). Any amendments must be confirmed in writing by a duly authorised representative.
1.2 Variations in the Work or Goods supplied shall be deemed amendments to this Agreement, not new agreements.
1.3 This Agreement is made in England and governed by English Law. The English courts have exclusive jurisdiction.
1.4 Materials such as aluminium profiles, mesh, polycarbonate, and PE with specific cut requests are excluded from our returns policy. Cuts or bespoke orders cannot be cancelled and are non-refundable once acknowledged.
2.1 A quotation is our considered approximation of likely costs and is valid for 30 days.
2.2 Quotations are based on the published price of the Goods at the time of quotation. If supplier prices increase after quotation, we will notify you. If the increase exceeds 10%, you may cancel within 14 days.
2.3 If a quotation appears likely to be exceeded by more than 10% during the Work, we will notify you and will not continue without your express authorisation.
2.4 All quotations exclude any applicable Value Added Tax (VAT).
3.1 We will use our best efforts to complete Work or supply Goods within any estimated timeframe, but delays outside our control are not our responsibility.
3.2 If Work is not carried out in full, charges apply only for Goods supplied and reasonable Work completed.
3.3 Payment must be made in advance unless a credit account has been agreed.
3.4 Payments can be made via BACS, UK credit/debit card, or cash, unless otherwise agreed. Cheques must clear before collection.
3.5 We may retain Goods until full payment is received.
3.6 If payment and collection are delayed, we may charge storage fees or sell the Goods to recover costs.
3.7 Replaced parts during Work are retained unless required under warranty or service exchange arrangements.
4.1 Ownership of Goods remains with Part-on Tools until full payment is received.
4.2 The Customer is responsible for loss or damage after delivery and should insure accordingly.
5.1 Goods are sold with the manufacturer’s warranty, which is additional to statutory rights. Remedial work may be carried out by any authorised dealer within the EEA.
5.2 The Customer must follow all operating instructions and cautionary or technical notices provided with the Goods.
6.1.1 If you are a consumer and the Goods were supplied under a distance or off-premises contract (for example online, by phone, or by email), you have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.1.2 You may cancel your order within 14 calendar days from the day after you (or your nominated person) receive the Goods. Once cancellation has been notified, you then have a further 14 days to return the Goods to us.
6.1.3 Refunds (including the cost of standard delivery) will be made within 14 days of us receiving the returned Goods or proof of return.
6.1.4 You are responsible for the direct cost of returning the Goods unless otherwise stated or agreed.
6.1.5 This right does not apply to bespoke or customised Goods, cut materials, or items clearly marked as non-returnable.
6.1.6 If Goods are faulty, mis-described, or unsafe, your rights under the Consumer Rights Act 2015 apply. You may be entitled to a repair, replacement, price reduction, or refund depending on the circumstances.
6.2.1 If you are purchasing as a business, the automatic cancellation (“cooling-off”) rights available to consumers do not apply.
6.2.2 Returns and refunds for non-faulty Goods are accepted only by prior written agreement and subject to inspection and approval.
6.2.3 We reserve the right to apply reasonable handling or restocking charges (typically 10–25%) to cover administrative, inspection, and re-packaging costs.
6.2.4 Goods returned without prior authorisation or outside agreed timeframes may be refused or subject to additional fees.
6.2.5 If Goods are faulty or not as described, your remedies (repair, replacement, or refund) will be as set out in the contract and applicable law, including the Sale of Goods Act 1979 for implied terms of quality and fitness.
6.3.1 All returns must be authorised in advance and accompanied by proof of purchase.
6.3.2 Goods must be returned in their original condition and packaging, unless faulty.
6.3.3 We reserve the right to refuse returns that do not comply with this section.
6.3.4 This returns policy is in addition to your statutory rights and does not affect them.
7.1 An assessment charge may apply if you choose not to proceed with recommended repairs. Tools will be returned dismantled if unrepaired.
7.2 The charge covers the time and resources spent diagnosing the repair.
7.3 The assessment charge may be waived if a new tool is purchased or the repair is completed.
7A.1 Part-on Tools makes every effort to ensure all faults and required parts are identified before issuing a quotation. In most cases, the quotation provided is final and no additional costs arise.
7A.2 On rare occasions, further issues or non-functional components may only become apparent during detailed testing or after replacement of the initially suspected part(s).
7A.3 If additional work or parts are required, we will contact you immediately to explain the findings and provide a revised quotation before proceeding with any further work. No additional repairs will be undertaken without your express authorisation.
7A.4 Where possible, Part-on Tools will minimise any additional costs. As a gesture of goodwill, we may reduce the price of extra parts or provide labour free of charge to help keep your repair cost-effective.
8.1 Business Customers (B2B): Overpayments will be held on account or refunded minus administration fees (£10–£75) and any actual bank charges. Requests must be made within 6 months.
8.2 Consumer Customers (B2C): Overpayments may be used against future purchases or refunded without unreasonable delay. Admin fees apply only if the overpayment was not our error and were agreed in advance.
9.1 All notices must be in writing and sent by post to the address provided. Notices are deemed received within the normal course of delivery.
10.1 Aluminium profiles: ±0.5 mm
10.2 Steel profiles: ±1.0 mm
10.3 Tolerances may vary for unusually thick or complex profiles; any special requirements must be agreed in writing prior to cutting.
10.4 All cuts are performed using calibrated equipment checked daily for accuracy.
10.5 Internal quality checks are performed regularly to verify compliance with specified tolerances.
10.6 Customers must specify any tighter tolerances required for their application. Additional costs may apply for precision cutting beyond standard tolerances.
10.7 Tolerances apply to dimensions immediately after cutting. Variations caused by handling, transport, or storage are outside our control.
11.1 Wear and tear parts such as jaws, mandrels, spindles, and similar components are excluded from the manufacturer’s guarantee.
11.2 Always read the tool’s manual before use and ensure proper operation.
11.3 For threaded mandrels used on insert tools (particularly M3–M6 sizes and stainless steel applications), we recommend purchasing spare mandrels as these are most prone to breakage.
11.4 Part-on Tools cannot accept responsibility for, or replace, worn or broken parts resulting from misuse or improper operation.
© 2025 Part On Tools
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